Quality management

The goal of CF&S is to provide high quality and professional services. Striving to understand and satisfy the needs of our clients, we offer them extremely flexible, efficient and competitive services. In its activities. CF&S considers work safety as well as environmental protection as a priority. Ensuring the satisfaction of our customers is the most important quality criterion, enabling the assessment of the quality of services provided by us.

 

CF&S Poland Sp. z o.o. runs its business in accordance with the Quality Management System standards set by its sole shareholder CF&S Estonia AS, Ahtri 12, 10151 Tallinn, Estonia and with applicable provisions of international and national rules.

 

The quality management system of CF&S has been approved by Lloyd's Quality Assurance Limited and complies with quality assurance standards ISO 9001:2015

 

CF&S Estonia Warehouse environmental management system has been approved by Lloyd's Quality Assurance Limited and complies with environmental assurance standard ISO 14001:2015

 

 

Quality for us means:

  • flexibility – our employees are available and respond to the client’s requests at first chance
  • personal approach - the organization has defined client managers who deal with the wishes and suggestions of the clients
  • professionalism – we develop our staff in compliance with the market trends and service development, we advise the client with the aim to better achieve his objectives, we ensure the response to the client’s inquiries and feedback within twenty-four hours, we are well aware of the legislation in our field of activity, we use the cooperation partners with reliable background, we monitor the client satisfaction and apply adjusting measures in case the non-conformities occur
  • efficiency – we offer our customers quality services at a competitive price; we keep a customer database and monitor the relevant market sectors